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Frequently asked questions

FAQ

FAQ

Our website and online shopping

1. What is a kamelneon? 

  • Our history can be found at this link…

2. How to create an account in the store? 

  • Just click registration in the upper right corner, enter your email and password and create an account. Then you will receive an email with a link to activate your account.

3. Do I have to remember anything special when purchasing a product?

  • Yes, if you want the product to reach you as soon as possible, always remember to include all yours contact details, including telephone number. Additionally, if you would like to receive a different color than the one shown in the auction, please provide it to us, otherwise we will send it as shown in the picture or randomly.

4. Is it possible to cancel an order?

  • Yes, contact us asap.

5.  Is it possible to order individually?

  • Yes, all you need to do is contact us and we will be happy to discuss the details of such an order.f

6. I get some points, what is this?

  • For all activities on our website you get points (power, love, wisdom etc.), which you can exchange for prizes, discount codes or our products. Therefore, we encourage you to visit our website!

7. How to live?

  • In full unconditional love.

8. What is a shopping cart and how does it work?

  • The cart is a place to collect items from our offer. Thanks to the cart, you can buy more lights at once – you will pay for them with one payment.

9. How to use discount coupons?

  • You have the option to unlock a discount coupon by collecting your points, then you will receive a one-time code to purchase our products.

10. How to rate a product?

  • With each of our products that are in our offer, you can rate the product by marking a star (scale 1-5).

11. Where to check and how to add a product review?

  • With each of our products that are in our offer, you can check and add a comment about this product.

12. What sizes are your products?

  • The standard sizes of our lights are 9in (23cm), 14in (35cm) and 19in (48cm), however, there are products that have their own individual sizes and they are marked when selecting the product.

13. Do the photos reflect the true features of the product?

  • We always make every effort to ensure that the photos fully reflect the authenticity of the product. We do not edit photos!

14. How to search for products on your website.

  • Our lights are divided into categories to facilitate the search, it is also worth using the search engine.

15. How can I make changes to my order?

  • If your order has already been processed, please contact us and we will discuss and make changes.

16. How do I remove a product from my cart?

  • On kamelneon.com, click Cart. Select Remove under the item you want to remove from your cart.

17. Can minors buy chameleon?

  • Minors aged 13–17 may use the Kamelneon only with the appropriate consent and under the direct supervision of a parent or legal guardian. This account must be registered using that parent’s or legal guardian’s details. Minors under the age of 13 are not allowed to use the camelneon under any circumstances.

18. When ordering multiple products, do I pay for shipping once?

  • Yes, when ordering several items at the same time, you pay for shipping once.


Shipment

1. What shipping company do you ship the product with?

  • Fedex TNT. 

2. How long do I have to wait for the order to be processed?

  • The execution of the order depends on several factors, we try to ensure that the product is in your hands as soon as possible 🙂

3. Is it possible to track my order?

  • Of course, we always provide tracking for the package.

4.  Can I change the recipient’s address?

  • Of course, if you have already purchased a product, and you want to change the address to which we want to send the light, please contact us.

5. What if my order is lost in transit?

  • Contact us and we will do everything we can to get the order.

6. What is the estimated delivery date?

  • It depends on our workload, anything from few days, up to 2 weeks if we are busy.

Payment

1. What forms of payment do you accept? 

  • Credit cart, points, paypal

2. Are my card details safe?

  • Yes.

Returns and complaints

1. What if I receive a wrong or damaged product?

  • Contact us and we will help you in this unpleasant situation. 

2. What is the return procedure?

  • The return procedure is determined individually.

3. Do I have to pay for the return?

  • No, we pay for the return costs in full.

Contact

1. How can I contact you?

  • E-mail, live chat, discord, facebook, instagram and our other social media. 

2. Can we business cooperate?

  • If you came here and you like what we do, contact us.

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